Every new account is reviewed by our team before it is activated, so you cannot log in until your account is approved. If you need to place an urgent order before then, please call us.
Check your spam or junk folder and make sure the email address you entered is correct. The OTP is valid only for a short time. If it has expired, start again to receive a new one. If it still does not arrive, contact us.
On the login screen choose Forgot Password and enter your registered email. We will email you an OTP. Enter it along with your new password (at least 6 characters) and you can log in again.
Gold and silver rates on the website and in the app update continuously with the market. The rate for your order is recorded at the moment you place the booking.
Log in, choose a product, enter the quantity, select a payment method and confirm. You can follow the status of every booking in your order history. Some payment methods need approval from our team before the order is confirmed.
Yes. You can cancel an order yourself from your order history while it is still Pending and within 24 hours of booking. After that, please contact us and we will help you.
Payments are settled directly with S.J Bullion using the method you select for your order, such as bank transfer by RTGS. We do not collect or store credit or debit card details on the website or in the app.
Make sure notifications are allowed for S.J Bullion in your phone settings, and that you are logged in to the app. If you turned them off earlier, switch them back on under your phone's Settings > Notifications.
To change your email, mobile number, address or GST details, contact us from your registered email or phone number and we will update them for you.
You can ask us to delete your S.J Bullion account and the personal information linked to it at any time.
Our team reviews each request. Once it is approved, your account is closed and you can no longer log in. Records we are legally required to keep, such as tax invoices and transaction records, are retained for the period required by law. See our Privacy Policy for details.